Refund Policy

If you are not satisfied with GeckoGuard for any reason, you may request a full refund within 14 days of your initial subscription purchase — no questions asked. This applies to first-time purchases of any paid plan, whether billed monthly or annually.

The guarantee applies once per customer and covers your first purchase only. It does not apply to renewals, plan upgrades or downgrades, or repeat subscriptions after a previous refund.

Email support@geckoguard.net from the email address on your account within 14 days of your initial purchase. Include the word “refund” in the subject line. We will confirm your request and issue the refund to your original payment method, typically within 5–10 business days depending on your bank or card issuer.

Subscriptions renew automatically. You can cancel at any time from your account settings; cancellation takes effect at the end of your current billing period, and you keep access until then. We do not provide refunds or credits for partial billing periods after the 14-day guarantee window has passed.

If you believe a renewal was charged in error, contact us promptly at support@geckoguard.net and we will review it in good faith.

Purchases made through a developer's storefront are sales between you and that developer — the developer is the seller of record, and their refund policy governs your purchase. GeckoGuard provides the platform but is not a party to the sale. Please contact the seller directly for refund requests on storefront purchases.

Note that if a storefront payment is refunded or disputed, any license keys or access granted by that purchase may be revoked.

Questions about this policy? Reach us at:

GeckoGuard is owned and operated by Spurline Holdings LLC. This Refund Policy supplements our Terms of Service; if the two conflict, this policy controls for refund matters.